Last week we talked a little about whether we are a partner or a vendor to our customers. It’s important to state that PQC’s culture has always been to partner…

Are you a partner or just a vendor? If you’re a service-based company, you are always striving to build your customer relationship up to the point to be truly called…

When I was a little girl, I was constantly worried about myself and my family, because we were regularly reminded that the world was dangerous and we were most likely…

Discussions about good customer service and poor employee performance do not seem to have a place in the same posting, but trust me—they do. Good customer service is what we…

On June 8th, PQC celebrated its 14th anniversary. In saying that, it means that I also celebrated that wonderful day that I got the letter back from the state of Indiana…

I’m trying hard to catch up on my overloaded pile of magazines and books. Most are always business related and usually procured with the intent to help me think of…

Whenever I think of this day, I think of how tough it is to make a decision to put someone in that position – to ask the ultimate ask –…

We are all a part of the YouTube generation … Today, if you need to do anything, you “YouTube it.” Change a lock, fix the car, install an air conditioner,…

Boost Happiness by Forming New Habits of Mind “Focusing on the good isn’t just about overcoming our inner grump to see the glass half full. It’s about opening our minds…

Mondays are tough. On Facebook, it’s the day I see more inspirational memes that usually include coffee, sunrises and quotes about giving 100%. But, over the weekend, I was watching…